Delivery & Click and Collect Information
Delivery Policy
At Tiaro Christmas Cottage, we know you’ll be keen to receive your order as quickly as possible. We do everything we can to pack and dispatch orders promptly and ensure they arrive safely.
Dispatch Location
All orders are dispatched from our shop in Tiaro, Queensland.
Dispatch Times
We aim to dispatch all orders within 1–2 business days of receiving full payment. In most cases, orders are dispatched on the same day or the next business day.
Dispatch times exclude:
- Weekends
- Queensland public holidays
- Pre-order items
- Any items requiring special delivery arrangements
Orders placed during busy periods, especially in the lead-up to Christmas, may take longer to arrive. We recommend ordering well in advance.
Delivery Providers
Orders are sent via Australia Post or one of our preferred courier services, depending on the size, weight and delivery location of your order.
For larger or bulky items, a courier such as TNT or Aramex may be used.
Unless you make alternative arrangements with us prior to dispatch, we will choose the most suitable delivery method for your order.
Estimated Delivery Times
Estimated delivery times are calculated in business days, Monday to Friday, and do not include public holidays.
Delivery times after dispatch are generally:
Metro and nearby areas: 2–10 business days
Remote and regional areas: up to 14 business days or longer
Western Australia: at least 10–15 business days
If you live in a remote area, or if your order is placed during peak seasonal periods, please allow extra time for delivery.
Due to the unpredictable nature of postal and courier services, we are unable to guarantee exact delivery dates or times.
Christmas Delivery
We will advise cut-off dates for pre-Christmas deliveries each year.
Please ensure you order well in advance if your purchase is required by a specific date. If you have any concerns about receiving your order in time, please contact us before placing your order or prior to shipment.
Delivery Address
All orders will be shipped to the address provided on your order form.
Please ensure your delivery details are correct before completing your purchase. Christmas Cottage is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
A valid daytime phone number is required for delivery. Our couriers require the recipient’s phone number for each booking, and we cannot arrange courier delivery without one.
PO Boxes
Large or bulky items, including items such as large motifs and Christmas trees, cannot be delivered to PO Boxes.
These items must be delivered to a residential or business street address.
Authority to Leave
Deliveries usually take place during normal business hours.
If no one is at the premises when delivery is attempted, your parcel may be left in a location deemed safe by the delivery driver.
If you do not want your order left unattended, please contact us when placing your order so alternative arrangements can be discussed.
Tracking
All orders are tracked.
If you require your tracking number, please contact us at:
Oversize and Bulky Shipping
Australia Post has size and weight limits. If your order is outside these limits, we will use a courier service such as TNT or Aramex.
Bulky or oversized shipping charges are based on the size, weight and destination of your order.
To view estimated shipping costs, add your items to the cart and enter your postcode at checkout.
Alternatively, you can contact us for a shipping quote:
Phone: 07 4193 9834

Email: info@tiarochristmascottage.com
Please note that TNT and some other couriers may apply additional charges under certain delivery conditions. We recommend requesting a quote for final charges on bulky or oversized items.
Tiaro Christmas Cottage will contact you if further charges have been applied and require payment before dispatch.
Click and Collect
Pick-up is available from our shop in Tiaro from July to December, during shop opening times.
To collect your order, please select the Click & Collect option at checkout and provide your preferred collection date.
Damaged Items
We take great care when packing your order to ensure it arrives in good condition. Every light product is tested prior to shipping to ensure it leaves our shop in working order.
If your order arrives damaged, please either:
Refuse delivery and have the item returned to us; or
Take clear photos of the damage immediately and email them to us.
Please contact us at:
Email: info@tiarochristmascottage.com
Damage must be reported no later than the next business day after delivery. If damage is not reported within this timeframe, you may not qualify for a replacement or refund.
Delayed Orders
If you have not received your order within the estimated delivery timeframe, please allow extra time during busy periods or if you are located in a remote area.
If your order has not arrived within 10 business days, or longer during peak times, please contact us and we will assist you.
Contact Us
If you have any questions about delivery, shipping quotes or special delivery arrangements, please contact us. We will do our best to help.
Phone: 07 4193 9834